Network Operations Support

Alarm Events

Top 5 Root Causes of Outages

Top 5 Vendors of Equipment Involved in Outages

Network Operations Support (NOS) provides skilled support services for the Time Division Multiplex (TDM) digital switching network; Asynchronous Transfer Mode (ATM) and Frame Relay data network, Internet Protocol (IP) network operations, WI-FI network operations, Corporate backbone network LAN/WAN linking mission critical systems, and fiber optic transport network in the following areas: Surveillance, Network Analysis, Advanced Technical Support, Complex Translations and Database Administration, Network Performance, Trouble Management, and Change Management.

The NOS serves as the central point of information and accepts primary responsibility for all outage notifications and escalations within the network, ensuring rapid outage resolution and making available, to our customers, the most up-to-date information, thus promoting superior customer service even in times of network outages.

Network Operations' objective is to strive for continual improvement in the services we provide while maintaining or reducing the overall cost through targeted metric management, streamlined work flow processes, automation, and better alignment and utilization of resources.

Current Outages:
(6/16/2019 at 4:30 PM)

    Mebane, NC
    Reported on:
    6/15/2019 3:28 PM
    Cut wire from contractor digging
    Raleigh, NC
    Reported on:
    6/15/2019 8:57 AM
    Power outage (lightning strike)